In accordance with applicable legal provisions, the buyer has the right to withdraw from the purchase within 14 days pursuant to Article 57 of Legislative Decree No. 206/2005, starting from the date of receipt of the products.
Customers wishing to exercise the right of withdrawal must notify FUNARO Srl via email at info@funaro.it, providing the following information:
- Order number and date as indicated in the confirmation email
- Specify which products the customer wishes to return (identifying them by the item code)
- Provide the reasons for the return
Our operators will respond as soon as possible.
In the case of damaged goods, we may request an email with a photo and description of the damage to avoid similar issues in the future.
Within 14 days of notifying us of your intention to return, the customer must send the merchandise they wish to return to the following address:
Funaro S.r.l. Azienda Vinicola
Contrada Scavi SS 188, Km 48700
91029 Santa Ninfa (TP), Italy.
To proceed with the return, the following conditions must be met:
The purchased product must be returned intact, in its original packaging, complete with all its parts. Upon arrival at Funaro Srl, the product will be inspected for any damage or tampering.
The right of withdrawal is reserved for individuals only, excluding purchases made by entities in the course of their professional activities.
FUNARO SRL commits to refunding the amounts to the customer within 14 working days from the receipt of the returned products, using the same payment method chosen by the buyer at the time of purchase. The refund amount will be equal to the value of the returned products.
The cost of returning the products in case of withdrawal is borne by the customer.